Terms of Service

BillRecon connects to the business systems you authorize (your PSA, and the vendors and distributors you buy from), compares what those vendors say you have against what you bill, and surfaces the differences with a dollar figure so you can correct them. Outputs are decision support: your PSA and your vendor agreements remain the systems of record, and you remain responsible for what you invoice your clients.

You need an account and an MSP workspace to use the service. You are responsible for the people you invite into your workspace, for keeping credentials confidential, and for the accuracy of the information you provide. You must be authorized to act for the business you register.

The data you connect or upload stays yours. You grant us the rights needed to host, process, and display it for the sole purpose of providing the service. We claim no other rights in it.

Connecting a system is an instruction to read from it on your behalf. You represent that you hold the authority to grant that access, including where the connected data concerns your own clients (for example a Microsoft tenant you manage under a delegated-admin relationship). Where we process personal data on your behalf, our Data Processing Addendum applies.

By default BillRecon is read-only. Write-back (updating an agreement quantity or adding a line in your PSA) runs only when you have enabled it, and only inside the layered guardrails the product enforces: a per-connection toggle, a per-client allow-list, and per-change and per-run dollar caps. Every applied change is recorded and reversible through the product's own undo where the PSA permits it. You are responsible for reviewing reconciliation results before invoicing; BillRecon does not issue invoices and is not responsible for billing decisions you make.

Do not misuse the service: no unlawful content or use, no probing or disrupting the service or other tenants, no reselling access without our agreement, no reverse engineering except where law permits, and no connecting systems or data you lack the right to connect.

Parts of the service are offered as a beta and are marked as such. Betas may change or be withdrawn, and the service as a whole may evolve. We aim for honest engineering rather than guaranteed uptime at this stage; we will give reasonable notice of changes that materially reduce functionality you rely on.

Where the service is provided free of charge (including during beta), it is provided without fee-backed commitments. When paid plans apply, pricing is published, billing is in advance for the chosen period, and you may cancel at any time with effect from the end of the current billing period. We will give at least 30 days' notice before a free workspace becomes chargeable.

The service, its software, and its branding remain ours. If you give us feedback, we may use it without obligation. Nothing in these terms transfers either party's intellectual property to the other.

Each party will protect the other's non-public information with at least reasonable care and use it only as needed to perform under these terms. Our security practices are described at /trust.

You may stop using the service and delete your workspace at any time; we may suspend or terminate for material breach after notice where practicable. On workspace deletion we purge your tenant's data from the live service, including stored connection credentials and uploaded files, per the schedule in our Privacy Policy; encrypted backups kept for disaster recovery retain a copy until they age out of our retention window. Export anything you need before deleting.

The service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Reconciliation figures are computed from the data your systems return and are not a representation about what you should invoice.

Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues. Each party's total liability under these terms is capped at the amounts you paid us in the 12 months before the claim, or USD 100 if you have paid nothing. These limits do not apply to your payment obligations, a party's breach of clause 9, or liability that cannot be limited by law.

You will defend and indemnify us against third-party claims arising from data or systems you connected without authority, or from your unlawful use of the service. We will defend and indemnify you against third-party claims that the service, as provided by us and used as permitted, infringes their intellectual property.

These terms are governed by the laws of the State of Florida, excluding conflict-of-law rules. They are the entire agreement about the service and supersede prior discussions. If a provision is unenforceable, the rest stands. We may update these terms; for material changes we will give at least 30 days' notice by email or in-product, and continued use after the effective date is acceptance. Neither party may assign these terms without consent, except to a successor in a merger or asset sale.

Questions about these terms: hello@billrecon.com.